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One thing that makes me always wonder is that Google can get away without proper Customer Service. Usually if that kind of thing happens and an employee refuses
by dvfjsdhgfv 8y ago
One thing that makes me always wonder is that Google can get away without proper Customer Service. Usually if that kind of thing happens and an employee refuses to disclose the details, you talk to their manager and so on, and if the company still refuses to restore the service, you get it to the court for illegal termination of the contract. I mean, you can't terminate the contract with another company without explaining why (and no, "you violated the terms but we can't tell you exactly what" is not an explanation.)
- plantain 8y agoExcept this story doesn't add up, because Google's customer service for even small companies on Google Apps is pretty good.
- johnnyfaehell 8y agoThe story is it's Google Payments that triggered the shutdown. The friend of the writer would have been the Google Apps user.
- Jksmth 8y agoGoogle Payments is ridiculous. They escheated my merchant money to Delaware government, but their supports referse to provide the merchantment ID to me so that I can't find back the merchantment from Delaware goverment. It is like threw my money into the ocean. They said Delaware government didn't give them the ID. Who know.
- askvictor 8y agoI'm guessing that the company isn't using G-Suite, but rather a bunch of gmail accounts set up as 'work' accounts. If they were on G-suite, they'd have a support line to call.
- deleted 8y ago[deleted]
- beauzero 8y agoHaving been a G Suite customer at a school district...their customer service is not great. It's fixable but I wouldn't rely on them. Please understand G Suite for schools is free. You get what you pay for.
- askvictor 8y agoI've been in the same boat (gsuite for education, for free) and have had top notch customer support on the couple of occasions something has gone wrong.
- jacksmith21006 8y agoSuspect what is happening. G-Suite support is actually pretty good for a tech company.
- abrookewood 8y agoI used them previously and I would say their support was OK .. I would never call it good.
- sleepybrett 8y agoWe have platinum support for gcloud, it's terrible.
- flukus 8y ago"We have the right to disable your account at anytime, for any reason and without notice" is pretty standard for anything cloud based. IME the business leaders in charge of decisions to move to cloud infrastructure are even less likely to read the terms of service than a general user is.