Because A.I. has been sold as revolutionizing peoples lives. The second sentence of the article says Sundar Pichai, claimed in an interview that A.I. “is more p

Because A.I. has been sold as revolutionizing peoples lives. The second sentence of the article says Sundar Pichai, claimed in an interview that A.I. “is more profound than, I dunno, electricity or fire.”. But if people don't see any impact in their lives, from a technology that they are told will change everything, then it's not surprising that they'd think little progress has been made.