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Don't do it. You have to install their app and use a special credit card they send you in conjunction with the app. That's how they ensure you are not cheating/
by degenerate 8y ago
Don't do it. You have to install their app and use a special credit card they send you in conjunction with the app. That's how they ensure you are not cheating/sharing.
I had it for a month and then tried to cancel before my renewal; it took 3 full weeks (21 days!) of pestering their support over email every 3-5 days to escalate my refund case, and I had to threaten a BBB case before my ticket actually got escalated, and I finally got refunded 4 days after the threat. They do not have phone support at all.
- illnewsthat 8y agoI don't have Movie Pass, but according to moviepass subreddit they do have phone support: 646-400-0801 11AM-8PM EDT. (Might be newly added depending on when you cancelled). Doesn't necessarily mean they have good customer support, but probably a step in the right direction.
- jack9 8y agohttps://www.reddit.com/r/moviepass/comments/7qa8t5/moviepass_faqs/ https://www.reddit.com/r/moviepass/comments/7qa8t5/moviepass...
- rwmj 8y ago> For ticket verifications, if an unreadable stub is uploaded; you get one free pass. Upon the 2nd unreadable stub, your account will be terminated. So there you are, a simple way to terminate your own account :-)
- degenerate 8y agoDamn, wish I saw that in the TOS, would have saved me a lot of trouble haha. But as indicated, the (MUCH needed) phone support came out in Jan 2018. I cancelled in November.