4 ms·

I feel the same way and I'm starting to look towards alternatives. Despite having bought (or had bought for me, at various jobs) somewhere between 10 and 15 ind

I feel the same way and I'm starting to look towards alternatives. Despite having bought (or had bought for me, at various jobs) somewhere between 10 and 15 individual licenses, 1Password won't ever get another dime from me after the way they've treated non-subscription customers. In addition to making it confusing to use my license, the command-line doesn't work at all without a subscription and now other software that integrates with 1Password is being made subscription only. Like you, I would have happily done a paid upgrade to 1Password 7, but a subscription to access my passwords is a non-starter. And after having been made to feel like a second-class citizen for so long, they've burned any good will I had for them and I'm done buying anything from them.

Mister_Snuggles 8y ago
> I feel the same way and I'm starting to look towards alternatives. Enpass[0] is worth a look. Free on desktop, one-time fee on Mobile, sync via the cloud provider of your choice. Also available for Linux, which is what drew me to it. [0] https://www.enpass.io/ https://www.enpass.io/
slig 8y ago
I've been very happy with bitwarden. It's free to use (and open source if you want to self host). They have a 10 USD/year subscription if you care to some premium features and/or supporting the company. As a free user I've contacted their support twice and they replied within minutes.
- evv 8y ago
  I thought Bitwarden was super cool until I realized that the self-hosted version still phones home to their servers. Not to say that you couldn't fix that, I mean, the source is all available. But shamefully, as it stands, "self hosted" for Bitwarden really means "host on your server, with our server's permission" Reference (see "Installation Id/Key"): https://help.bitwarden.com/article/install-on-premise/ https://help.bitwarden.com/article/install-on-premise/
AGKyle 8y ago
Hi there, Could you give me some details on what we've done to make you feel like a second-class citizen? I'm sorry if we've made you feel that way, it certainly isn't our intent but clearly we've done something that hasn't sat well with you. Licenses aren't going away and we are definitely offering them for version 7. There are a variety of new features that both license and subscription users will see in version 7 as well. The command line tool was made possible because our server component was written in Go and so we had a great deal of the work done as the command line tool is also written in Go. So there's a great deal of shared code there. The original intent of the CLI was to allow administrators to automate the creation and deletion of users and vaults. They do this type of stuff all the time and having a tool accessible to them for this purpose was a goal of ours. It has the ability alter items and all that but I think for the most part it's used as an admin tool more than anything. Very little of this applies to the way the standalone vaults work. Either way, I'd love to understand more about what we did to wrong you so I can pass that information along to the teams that need to see it. Thanks, Kyle AgileBits
- curun1r 8y ago
  Sorry I missed your message from a couple of days ago, but in case you read this: The feeling of being a second-class citizen comes from recently purchasing a new computer and the process of getting 1password configured. - First, the webpage. The 'Try it free', 'pricing' and 'get started' links all go to a sign-up page that makes no mention of the non-subscription option. To download the software, I had to find the little 'download' link in the footer of the page. Given that it's still possible to signup for the subscription service after downloading, I'd like to see a more prominent 'download' to both support people like me who have an existing license and people who want to install first and sign-up second. - Second, there's the experience when first starting the app. It actually took me about 30 seconds to figure out how to connect it to my existing vault that I keep in Dropbox. The sign-up flow is so prominent. It may have been different if I'd installed my license before connecting my vault, but I keep my license in my vault, so that's a bit of a chicken-and-egg problem. - Third, on my new computer I discovered the Station app, which seems like a cool way to separate my persistent, always open tabs from my normal browser tabs. It has 1Password integration, but uses the CLI client to accomplish that, which means I'm out of luck and stuck having to copy-paste my password every time GMail wants to reverify. Adding support for non-subscription to the CLI would mean a lot since it's used to integrate with other apps. Alternately, if you'd like to publish developer documentation on the native message protocol used by the Chrome extension, I'm happy to write code myself. I've wanted a modern version of http://sudolikeaboss.com http://sudolikeaboss.com for a while, but reverse engineering your protocol crosses my not-worth-the-effort boundary. None of this is major, but it's all the little things that contribute to the feeling of being second-class in the eyes of AgileBits.

Mister_Snuggles 8y ago

> I feel the same way and I'm starting to look towards alternatives. Enpass[0] is worth a look. Free on desktop, one-time fee on Mobile, sync via the cloud provider of your choice. Also available for Linux, which is what drew me to it. [0] https://www.enpass.io/ https://www.enpass.io/

slig 8y ago

I've been very happy with bitwarden. It's free to use (and open source if you want to self host). They have a 10 USD/year subscription if you care to some premium features and/or supporting the company. As a free user I've contacted their support twice and they replied within minutes.

evv 8y ago
I thought Bitwarden was super cool until I realized that the self-hosted version still phones home to their servers. Not to say that you couldn't fix that, I mean, the source is all available. But shamefully, as it stands, "self hosted" for Bitwarden really means "host on your server, with our server's permission" Reference (see "Installation Id/Key"): https://help.bitwarden.com/article/install-on-premise/ https://help.bitwarden.com/article/install-on-premise/

AGKyle 8y ago

Hi there, Could you give me some details on what we've done to make you feel like a second-class citizen? I'm sorry if we've made you feel that way, it certainly isn't our intent but clearly we've done something that hasn't sat well with you. Licenses aren't going away and we are definitely offering them for version 7. There are a variety of new features that both license and subscription users will see in version 7 as well. The command line tool was made possible because our server component was written in Go and so we had a great deal of the work done as the command line tool is also written in Go. So there's a great deal of shared code there. The original intent of the CLI was to allow administrators to automate the creation and deletion of users and vaults. They do this type of stuff all the time and having a tool accessible to them for this purpose was a goal of ours. It has the ability alter items and all that but I think for the most part it's used as an admin tool more than anything. Very little of this applies to the way the standalone vaults work. Either way, I'd love to understand more about what we did to wrong you so I can pass that information along to the teams that need to see it. Thanks, Kyle AgileBits

curun1r 8y ago
Sorry I missed your message from a couple of days ago, but in case you read this: The feeling of being a second-class citizen comes from recently purchasing a new computer and the process of getting 1password configured. - First, the webpage. The 'Try it free', 'pricing' and 'get started' links all go to a sign-up page that makes no mention of the non-subscription option. To download the software, I had to find the little 'download' link in the footer of the page. Given that it's still possible to signup for the subscription service after downloading, I'd like to see a more prominent 'download' to both support people like me who have an existing license and people who want to install first and sign-up second. - Second, there's the experience when first starting the app. It actually took me about 30 seconds to figure out how to connect it to my existing vault that I keep in Dropbox. The sign-up flow is so prominent. It may have been different if I'd installed my license before connecting my vault, but I keep my license in my vault, so that's a bit of a chicken-and-egg problem. - Third, on my new computer I discovered the Station app, which seems like a cool way to separate my persistent, always open tabs from my normal browser tabs. It has 1Password integration, but uses the CLI client to accomplish that, which means I'm out of luck and stuck having to copy-paste my password every time GMail wants to reverify. Adding support for non-subscription to the CLI would mean a lot since it's used to integrate with other apps. Alternately, if you'd like to publish developer documentation on the native message protocol used by the Chrome extension, I'm happy to write code myself. I've wanted a modern version of http://sudolikeaboss.com http://sudolikeaboss.com for a while, but reverse engineering your protocol crosses my not-worth-the-effort boundary. None of this is major, but it's all the little things that contribute to the feeling of being second-class in the eyes of AgileBits.