Not a fan of this term "the root cause". It appears to be causing some semantic trouble for the author as well. If you never get it in your head that you're goi

Not a fan of this term "the root cause". It appears to be causing some semantic trouble for the author as well. If you never get it in your head that you're going to find the "root cause" of something (initial conditions of the universe? lol), then you won't be looking for it. You'll be looking for the most promising point of intervention, which is what we do.