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I find if you maintain an open source project as if your users were customers, things tend to go pretty smooth.
by jancsika 8y ago
I find if you maintain an open source project as if your users were customers, things tend to go pretty smooth.
- yawaramin 8y agoCan you explain how you found that?
- jancsika 8y agoBy trying it, and realizing afterwards that nothing bad happened as a consequence. The main benefit is that it forces one to try to be professional and consistent, and to avoid being flippant, cryptic, didactic, and condescending. Keep in mind that cutting customers loose is a natural part of the game, too. If someone demands to get a Big Mac at Chipotle there's no law that says they get to block the line for eternity.
- edflsafoiewq 8y agoSmooth for whom? Not the one beholden to a bunch of non-paying "customers" I'd wager.
- jancsika 8y agoWhat is the bad thing you posit would happen when a bunch of non-paying "customers" are treated in a professional manner?