3 ms·

How can you constrain it to a specific domain if I just want to to dictate a text message to someone? That task is far from solved.

• scarface74 8y ago
  In the context of Google Duplex, I'm almost willing to give them the benefit of a doubt. Understanding text well enough to parse intent is relatively easy once you narrow the domain to making appointments. It doesn't take sophisticated AI just a lot of data and a standard rules engine. Even parroting back text answers in a limited domain is easy to do and make it sound human. When I say "relatively easy", I don't mean "some guy in his basement". I mean a bunch of capable developers. What I'm not convinced about is that speech to text is good enough once you take into consideration accents even within a limited domain. Especially when the person on the other end doesn't know they are speaking to a computer and are not going out of their way to speak clearly and simply.
  • p1esk 8y ago
    I don't know much about Google Duplex, but recently I had to do the following: call all dentists in 20 mile radius, and make an appointment if they can: 1. treat a 3 year old kid 2. accept insurance xxx 3. see us within 5 days, preferably at 9am. Out of all which meet all these criteria, pick the soonest available appointment, if multiple available on the same day, pick the closest one. How should I explain all this to Google Duplex? How can I make sure it understood me? What exactly is it going to say to the appointment desk person? How can I verify it made the correct appointment? Would it need to make all the appointments first, then cancel all but one?
    • scarface74 8y ago
      I would hope that Google would be smart enough not to include medical appointments as part of its domain. They shouldn't want to go anywhere near the liability of processing a call that falls under HIPAA and the liability of getting it wrong.
      • jcims 8y ago
        It could just ask the questions and send the user the short list to work from.