I think the large reason is that many people are not at all reflective. They are not trying their best to objectively evaluate their situation and the problems

I think the large reason is that many people are not at all reflective. They are not trying their best to objectively evaluate their situation and the problems they have. When you are an owner of a business this is really dangerous situation to be in, because there is no external oversight and no easy way to get feedback. I think this create this delusional type of business owner we can sometimes observe say in Hell's Kitchen. These are real people.