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The 5 Whys is just meant as a simple tool easy to use, of course it won't solve your big picture problems and nobody is questionning that. You're raising a stra
by williamdclt 8y ago
The 5 Whys is just meant as a simple tool easy to use, of course it won't solve your big picture problems and nobody is questionning that. You're raising a strawman. Any methodology applied heedlessly will lead to bad result.
- ljw1001 8y agoThis is exactly right. It was meant for people with (a) a high school education to (b) fix problems in a repetitive manufacturing process where if you don't fix the problem on this car, it will appear again on the next car, and the one after that. If your damn boat is sinking, you should just get to safety ASAP, but if you're in the boat making business, it may be of some interest to know why your hulls are cracking.
- Retric 8y agoYour missing the point, if some critical piece of equipment is out of alignment and you fix that then the next car is not going to have an issue. Five why's is about avoiding the next case of a piece of equipment being out of alignment not the current case. You can have a reasonable policy of waiting 3 weeks before doing 5 why's so you have a better understanding of what's going on.