The business of medicine in United States is about extracting reimbursements from payers while keeping regulators happy. Well-being and satisfaction of the pati

The business of medicine in United States is about extracting reimbursements from payers while keeping regulators happy. Well-being and satisfaction of the patient is important only incidentally. Since most doctors would prefer to be in the business of helping patients, finding themselves in the business of billing insurance causes burnout. Blaming the automation software for this fundamental misalignment is silly. Software is just a tool that optimizes for the needs of the business and the customer. And in American healthcare the patient is not the customer. Insurance companies and the government are the customer.