DomainTools does have customer service. Their not very secretive, so you could concievably just drop by their offices. They're located in downtown seattle, so

DomainTools does have customer service. Their not very secretive, so you could concievably just drop by their offices. They're located in downtown seattle, so not that far from you. They may have a policy against it, in which case you may need to find a legal way to exert pressure, and get something written up by a lawyer in the form of a cease & desist. But before going that route, I'd try contacting the founder directly. (His name escapes me, but try checking their blog...)