As a business owner, this kind of thing is exactly why we as a company are completely vendor/brand/technology agnostic. Too many companies get in a rut and will

As a business owner, this kind of thing is exactly why we as a company are completely vendor/brand/technology agnostic. Too many companies get in a rut and will be loyalists no matter what happens even when there are better products out there. I understand that switching is not always easy or even the right answer, but if Cisco were worried about people/companies leaving to go to a competitor, they may correct the problems that allow this kind of thing to keep occurring. Fear of losing good customers may cause them to invest more in a better QA process. Just my two cents. I'm not anti-Cisco or pro-Cisco but do like our customers to have the best possible solution for their environments and needs.