I think human perception of technology is often dominated by annoyance. From a little bit of research I did years ago, 99% accuracy was nowhere near good enough

I think human perception of technology is often dominated by annoyance. From a little bit of research I did years ago, 99% accuracy was nowhere near good enough to satisfy customers of handwriting recognition--that's about one word mistake per paragraph. Consider the new Apple keyboards, which attract hundreds of intense complaints every time they come up here on HN. Apple Insider [1] estimated the percentage of service tickets that were attributed to keyboards: 2014 - 5.6% 2015 - 6% 2016 - 11.8% (first year of new keyboard) 2017 so far - 8.1% So, an approximate doubling of the prevalence of keyboard problems in the first year has been enough to convince a lot of people that the entire product is an unmitigated disaster. One of the very interesting facts in that Apple Insider study is that the total number of tickets actually decreased from 2015 to 2016. If the keyboard was actually a design disaster, you would expect the total number of warranty service tickets to climb, but they didn't. 2014 - 2,120 2015 - 1,904 2016 - 1,402 2017 - (incomplete) [1] https://appleinsider.com/articles/18/04/30/2016-macbook-pro-butterfly-keyboards-failing-twice-as-frequently-as-older-models https://appleinsider.com/articles/18/04/30/2016-macbook-pro-...