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So, the point of the article is "bullshit your customer so he feels good". That might be good for your business, but it's terrible for society. I rather have a

by aflag 19y ago

So, the point of the article is "bullshit your customer so he feels good". That might be good for your business, but it's terrible for society. I rather have a straight answer than to be fooled with "oh, you're right, it won't happen again". And if I go back there it happens again. Maybe most parking places won't turn off the guy's car if he doesn't explain to the workers. If that's the case the answer he got was far better than "you're right, I'm so sorry. It won't happen again". What scares me the most is people who want to be fooled.

ken 19y ago
I didn't see anything that suggested "bullshit". I think the proposal included the business owner actually posting a note so attendants know how to turn off hybrid cars.
- aflag 19y ago
  That would be nice initiative. But his main point seems to be that you just can't give your customer the truth. Even if it's not viable, for some reason, to make sure the situation that happened to your customer never repeats itself again, the blogger seems to say that you better agree with the customer. That's just wrong. You better give a straight answer, like "we are not capable of teaching that to our workers, you should teach them yourself the next time". Of course, in that particular situation, giving instruction for the people working at the parking lot shouldn't be a big problem. So I agree that he should have done it, but I stand by his choice of giving a straight answer instead of saying he feels bad for the customer and will change things, but in the end he doesn't.
  - ken 19y ago
    I feel like I must be reading a completely different blog post. Can you point to where he even suggests lying? How is "I can see that you are annoyed" in any way false? He even said of his examples, "Every one of these statements is true". Are you responding to tone (DH2), or something he said?
    - aflag 19y ago
      That's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true or false, that's just something he's saying in order to make the customer feel better. He might as well give the customer all kinds of complements, they can be true or not, the point is that the manager don't know (or care) if they are. He's just trying to please a customer. That's very bad practice.

by aflag 19y ago

ken 19y ago

I didn't see anything that suggested "bullshit". I think the proposal included the business owner actually posting a note so attendants know how to turn off hybrid cars.

aflag 19y ago
That would be nice initiative. But his main point seems to be that you just can't give your customer the truth. Even if it's not viable, for some reason, to make sure the situation that happened to your customer never repeats itself again, the blogger seems to say that you better agree with the customer. That's just wrong. You better give a straight answer, like "we are not capable of teaching that to our workers, you should teach them yourself the next time". Of course, in that particular situation, giving instruction for the people working at the parking lot shouldn't be a big problem. So I agree that he should have done it, but I stand by his choice of giving a straight answer instead of saying he feels bad for the customer and will change things, but in the end he doesn't.
- ken 19y ago
  I feel like I must be reading a completely different blog post. Can you point to where he even suggests lying? How is "I can see that you are annoyed" in any way false? He even said of his examples, "Every one of these statements is true". Are you responding to tone (DH2), or something he said?
  - aflag 19y ago
    That's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true or false, that's just something he's saying in order to make the customer feel better. He might as well give the customer all kinds of complements, they can be true or not, the point is that the manager don't know (or care) if they are. He's just trying to please a customer. That's very bad practice.