5 ms·
I work for a domain registrar, albeit not the one mentioned in the article. Obviously, we see a lot of expired domains on a daily basis, mainly because custome
by ahje 8y ago
I work for a domain registrar, albeit not the one mentioned in the article.
Obviously, we see a lot of expired domains on a daily basis, mainly because customer's forget to renew despite us reminding them repeatedly during the three months before the domains expire.
General advice:
1) Make sure there is more than one single contact person for invoicing. All too often, the problem is that a single employee is unavailable for some reason and that the rest of the business have no idea that the domain needs to be renewed.
2) Keep the contact details valid and up-to-date. This should be a no-brainer but a surprisingly large amount of businesses have domains registered to single employees, or with invalid contact emails.
3) Don't wait until the domains expire; renew the domains for at least one additional year. It will give you a whole year to fix stuff if you forget a reminder. EDIT: Or if the registrar screws up like in this case.
4) Automatic renewals is your friend. It's a last line of defense if all else fails.
5) Make sure you have a process for handling all of the above, even if you're a one-man business. Domain names are often critical for the business, and it's ridiculous to let the entire business rely upon a reminder sent 90 days before expiry.
- pmlnr 8y agoThey payed for the renewal in time. The registrar didn't forward it "in time", which is apparently a requirement from .io.
- ahje 8y agoIn this case, the registrar obviously screwed up. Still, if the domain had been renewed for an additional year already, the domain would not have been expired. As sad as it may seem, you need to take other people's incompetence into account when you're dealing with business-critical things like domain names.
- pmlnr 8y agoThe domain was paid, the registrar took the money, but .io didn't renew it, because they need the renewal notice at least 3 days prior to expiry. It was a registrar screw up, but my main take away is: avoid .io like plague. See also: https://hackernoon.com/stop-using-io-domain-names-for-production-traffic-b6aa17eeac20 https://hackernoon.com/stop-using-io-domain-names-for-produc...
- stef25 8y ago> avoid .io like plague How else am I supposed to automatically add a layer of cool to my startup
- maephisto 8y agoName it something that ends in *-fy. That's still cool, right?
- kuschku 8y agoMake the startup name something ending in .de and use a .de domain. The "TLD is part of the name" is also cool, and .de is reliable. e.g.: starma.de
- stef25 8y agoFor English words that would work I guess. Here in EU a .de would also obviously point to something German which wouldn't be the intention.
- kuschku 8y agoIt also wouldn’t be bad either – .de is even here in the EU considered a more trustworthy domain. Personally I have my main stuff all on .de, my short domains on .eu, and then for certain projects purpose-specific domains on .info
- friedButter 8y agoWhy even support EU users though with all the GDPR overhead? Unless you are a multinational who doesnt care about GDPR overheads, best not to target the EU market isnt it?
- stef25 8y agoI'm in Brussels, right in the belly of the beast!
- 8y ago