4 ms·

I'm all for improving the consumer experience but I don't see how this case would have gone differently. The likeliest scenario is the woman making the purchase

I'm all for improving the consumer experience but I don't see how this case would have gone differently. The likeliest scenario is the woman making the purchase did not notice the shipping charge when adding to cart and going through checkout. Perhaps something happened where the seller was able to modify the free shipping to the actual charge but as someone who has used Amazon and sold on Amazon for years, this is not likely/usual. I've discovered deeper in the comments that using 1-click to purchase allows for sellers to add shipping fees later that do not appear to the purchaser unless they check their order history (It says shipping is FREE on the product page but this is not actually the case). I've never used 1-click so this is why I haven't experienced this problem before.

sgeisler 8y ago
> but I don't see how this case would have gone differently If you have to make a conscious decision to transfer money first before they ship anything I guess you would notice that $1000 for some plates is a bit much. A good example for this is paypal (even though I don't like them as a middleman): whenever I pay something using it I am redirected to their website and am shown what I will pay to whom in return for what and money only leaves my account if I confirm the transfer. > 1-click to purchase Well, 1-click buying is an anti-feature for me: it promotes impulsive, non-batched and probably quite often unnecessary buying and makes the whole process less transparent (what lead to this incident).