I enjoy helping people a little, usually recommending good usage guidelines (IE:Use Chrome, a Mac, gmail). It's actually a great "usability" process to watch

I enjoy helping people a little, usually recommending good usage guidelines (IE:Use Chrome, a Mac, gmail). It's actually a great "usability" process to watch people solve their problems and figure things out. A big help is to watch peoples problems, not listen to them. I'm actually amazed by the BS that people put up with to get their computer to do what they want. Complete novices will encounter an issue, and they'll go through a process, often 5-7 steps, of which 1 solves the problem. I like to think of myself as Exorcizing Technical Demons from people. It really is not a technical issue 80% of the time. My girlfriend shakes her Cellphone to improve reception. I haven't been able to exorcize that one yet. I think she likes how much it aggravates me. I also have clear boundaries on helping them get through their problems and fixing them. IE: I don't re-install windows. I will muck for 5 minutes to get spybot and try and rescue a computer, but then it's to the repair shop. I'm not going to sit around for 3 hours while spybot runs, I'll tell them to give me a ring.