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I experienced the same thing. Here is my chat transcript: --- Me: I placed a 1Click order and was charged more than the advertised price. Prashant: Hi, I’m
by HEHENE 8y ago
I experienced the same thing. Here is my chat transcript:
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Me: I placed a 1Click order and was charged more than the advertised price.
Prashant: Hi, I’m Prashant, I’ll be glad to help you from here
Prashant: May I've the last four digits of the order ID?
Me: 5844 For the Scalpmaster Shampoo Brush
Prashant: I see the item is being sold and shipped by a third party seller HEHENE who is charging
Me: The listing said “$0.01 & FREE Shipping” but I was charged $9.81
Prashant: $9.80 as shipping and handling.
Me: But the listing says “FREE Shipping” specifically
Prashant: Let me quickly check this for you.
Prashant: In this case, what best we can do is to refund the shipping and charges once the item is delivered.
Me: Ok, because I feel like this is false advertising. I clicked the “buy with one click” button expecting to be charged exactly what was shown (“$0.01 & FREE Shipping) but I was not.
Me: So you’re saying I should file a complaint once it shows up?
Prashant: I certainly understand your concern.
Prashant: You just need to contact us here and we will refund the shipping charges.
Me: Haven’t I just contacted you?
Prashant: We can refund the amount once the item is delivered.
- Something1234 8y agoThat sounds like a robot or a person on a very tightly controlled chat script. Both are bad choices.
- dvfjsdhgfv 8y agoI'm very sad to hear this. This is what we became. Instead of human-to-human communication we have people forced to say illogical things/forbidden (and often unable) to actually solve problems. What a mess.