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Also doing a 1 click purchase purchases it for $0.01 + $9.80 shipping, but the $9.80 shipping never shows up on the product page, during the purchase, or on the

by Buge 8y ago

Also doing a 1 click purchase purchases it for $0.01 + $9.80 shipping, but the $9.80 shipping never shows up on the product page, during the purchase, or on the purchase completed page. You only see the $9.81 if you navigate to your purchase history and see it there.

HEHENE 8y ago
I experienced the same thing. Here is my chat transcript: --- Me: I placed a 1Click order and was charged more than the advertised price. Prashant: Hi, I’m Prashant, I’ll be glad to help you from here Prashant: May I've the last four digits of the order ID? Me: 5844 For the Scalpmaster Shampoo Brush Prashant: I see the item is being sold and shipped by a third party seller HEHENE who is charging Me: The listing said “$0.01 & FREE Shipping” but I was charged $9.81 Prashant: $9.80 as shipping and handling. Me: But the listing says “FREE Shipping” specifically Prashant: Let me quickly check this for you. Prashant: In this case, what best we can do is to refund the shipping and charges once the item is delivered. Me: Ok, because I feel like this is false advertising. I clicked the “buy with one click” button expecting to be charged exactly what was shown (“$0.01 & FREE Shipping) but I was not. Me: So you’re saying I should file a complaint once it shows up? Prashant: I certainly understand your concern. Prashant: You just need to contact us here and we will refund the shipping charges. Me: Haven’t I just contacted you? Prashant: We can refund the amount once the item is delivered.
- Something1234 8y ago
  That sounds like a robot or a person on a very tightly controlled chat script. Both are bad choices.
- dvfjsdhgfv 8y ago
  I'm very sad to hear this. This is what we became. Instead of human-to-human communication we have people forced to say illogical things/forbidden (and often unable) to actually solve problems. What a mess.

by Buge 8y ago

HEHENE 8y ago

I experienced the same thing. Here is my chat transcript: --- Me: I placed a 1Click order and was charged more than the advertised price. Prashant: Hi, I’m Prashant, I’ll be glad to help you from here Prashant: May I've the last four digits of the order ID? Me: 5844 For the Scalpmaster Shampoo Brush Prashant: I see the item is being sold and shipped by a third party seller HEHENE who is charging Me: The listing said “$0.01 & FREE Shipping” but I was charged $9.81 Prashant: $9.80 as shipping and handling. Me: But the listing says “FREE Shipping” specifically Prashant: Let me quickly check this for you. Prashant: In this case, what best we can do is to refund the shipping and charges once the item is delivered. Me: Ok, because I feel like this is false advertising. I clicked the “buy with one click” button expecting to be charged exactly what was shown (“$0.01 & FREE Shipping) but I was not. Me: So you’re saying I should file a complaint once it shows up? Prashant: I certainly understand your concern. Prashant: You just need to contact us here and we will refund the shipping charges. Me: Haven’t I just contacted you? Prashant: We can refund the amount once the item is delivered.

Something1234 8y ago
That sounds like a robot or a person on a very tightly controlled chat script. Both are bad choices.
dvfjsdhgfv 8y ago
I'm very sad to hear this. This is what we became. Instead of human-to-human communication we have people forced to say illogical things/forbidden (and often unable) to actually solve problems. What a mess.