I have a stack of print-outs of xkcd's tech support cheat-sheet [1], that I give to the person. On some occasions, they actually have an interesting problem, b

I have a stack of print-outs of xkcd's tech support cheat-sheet [1], that I give to the person. On some occasions, they actually have an interesting problem, but, the other 99% of the time, I just save my time by handing them the cheat sheet. [1]: http://xkcd.com/627/ http://xkcd.com/627/