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Why not just close the issue and direct the person to stackoverflow, superuser, etc. if you think it falls into that category?

• Whitestrake 8y ago
  Then you get a reputation as a rude developer, whether or not that's fair or warranted.
  • Rotareti 8y ago
    You could create an issue template that explains the rules. If people still file support issues, you close those with a friendly reminder text (copy/paste) in which you explain the reasons why this is not the place for support. If people still think this is rude, they have personality issues which shouldn't be of your concern.
    • Whitestrake 8y ago
      Aye, and you'd be well within your rights to do so, but I am doubtful that this approach will preempt the majority of people assuming rudeness on your part.