Sent to the owner of our company, with a response I wanted to send a customer basically following the advice. The owners' response "I don't think his question e

Sent to the owner of our company, with a response I wanted to send a customer basically following the advice. The owners' response "I don't think his question even deserves a response" (was questioning our pricing) ... scares me :( I think all questions deserve a response (-rhetorical)