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Even if you pre-plan, how many of your customers will think some random e-mail from a totally different domain explaining the situation are not a Phishing attem
by djsumdog 9y ago
Even if you pre-plan, how many of your customers will think some random e-mail from a totally different domain explaining the situation are not a Phishing attempt? (The percentage that don't .. are probably the percentage with the least security sense).
- jethro_tell 9y agoPerhaps, though, in this situation, the had 2/3 days to make people aware. Also, if the call customer service and you validate it, then they are only offline for a couple hours not days. Also, you should have a status page or twitter or something out of band that you tell people about the day they sign up. You can update there. EVERY production service with customers needs an out of band way to update. And you have to build and announce that before you need it.