I can't even count the times airlines or web hosting companies try to tell me I'm wrong, and that that's the way it's supposed to be. A little sympathy goes a

I can't even count the times airlines or web hosting companies try to tell me I'm wrong, and that that's the way it's supposed to be. A little sympathy goes a long way. On the other hand, when I gave feedback on kayak.com (a much better version of priceline), they said the CTO would personally reply ... and he did! And that made me like them enough to write about them here :)