But wait, the devil is in the details. What/where are the actual stats? Winning isn't actually binary. A trivial example is an award of $1 to the consumer, tec

But wait, the devil is in the details. What/where are the actual stats? Winning isn't actually binary. A trivial example is an award of $1 to the consumer, technically a win to the consumer, but clearly a loss. The far more meaningful statistic would be the magnitude of the awards, especially as compared to awards by courts. I suspect mindslight's argument may well be supported by the statistics showing a reduction in costs to big firms at the hands of arbitrators, though I admit that's just speculation. Also, you mentioned consumers. What about employees versus employers, tiny business versus large business, or other large power disparities.