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Google has ~always had chat, email, and phone support for most of their paid-for B2C products. For products like Pixel it's even integrated in the settings UI f

• evrydayhustling 8y ago
  Good point. I even have a pixel, have used support, and ignored this. Demonstrates what a small part of my interactions with Google are paid! Maybe that filter (a small fraction of Google accounts will become paid One accounts) means that there is no heculean effort to build a human support team at Google scale. It's interesting that Amazon has very arms length support for its 100M+ Prime users, even at a higher price point.