3 ms·

To me this is the Amazon Prime for Google, with Drive storage + other perks.

• evrydayhustling 8y ago
  The thing that really surprises me is "access to Google experts", which apparently means chat, email and phone [1]. Google has really avoided direct B2C interaction in the past; I wonder how they are developing this ability from scratch. [1] https://techcrunch.com/2018/05/14/say-hello-to-google-one/ https://techcrunch.com/2018/05/14/say-hello-to-google-one/
  • givehimagun 8y ago
    Is this what Duo and Wavenet are for? They'll just have robots talking to us instead of humans. Maybe they are playing a different game.
  • delroth 8y ago
    Google has ~always had chat, email, and phone support for most of their paid-for B2C products. For products like Pixel it's even integrated in the settings UI for example. https://support.google.com/pixelphone/answer/7109524?hl=en&ref_topic=7084203 https://support.google.com/pixelphone/answer/7109524?hl=en&r...
    • evrydayhustling 8y ago
      Good point. I even have a pixel, have used support, and ignored this. Demonstrates what a small part of my interactions with Google are paid! Maybe that filter (a small fraction of Google accounts will become paid One accounts) means that there is no heculean effort to build a human support team at Google scale. It's interesting that Amazon has very arms length support for its 100M+ Prime users, even at a higher price point.