1800MICROSOFT (which interestingly works, despite being 13 digits) is just a call center in india, however they seem to be at least somewhat knowledgeable. I ha

1800MICROSOFT (which interestingly works, despite being 13 digits) is just a call center in india, however they seem to be at least somewhat knowledgeable. I haven't called them in probably around 9-10 years but I remember they would remotely control my PC and run commands in the command prompt (which doesn't mean much if they're just following a script but they seemed to be able to at least somewhat interpret the results). If the L1 tech can't solve your problem you get escalated to someone who is smarter (And these people definitely knew what they were talking about). I believe you get three free calls for every licence you buy (home/basic licences only get one or get none, depending on the product). *This is all based off of my experience from many years ago so it might not be true any more.