But shouldn’t that be solved by identifying which services need improvement, followed by a rigorous process to seek an optimal solution, then implementation? I

But shouldn’t that be solved by identifying which services need improvement, followed by a rigorous process to seek an optimal solution, then implementation? If block chain is the answer, awesome! If anything is the answer, awesome! Do we need some kind of special department to run competitions to try and find a use for blockchain? Probably not.