I worked for Xerox in 1979. They were totally focused on copiers. The management structure in the field had no idea what to do with the new technology. Classic

I worked for Xerox in 1979. They were totally focused on copiers. The management structure in the field had no idea what to do with the new technology. Classic Innovator's Dilemma. Branch staff found out about new Xerox products in the trade press, not from sources inside the company. Xerox withheld crucial technical information from its customers. Every new hire was issued a copy of "The Billions Nobody Wanted", a great book that ironically warned against the very malady that Xerox succumbed to.