For many people, what you call user-hostile behavior is either a good thing or a neutral, non-bad thing. Most people don't care about upgrading or fixing their

For many people, what you call user-hostile behavior is either a good thing or a neutral, non-bad thing. Most people don't care about upgrading or fixing their hardware anymore than they care about fixing their dishwasher themselves. They are more than happy to pay for someone else to repair or replace it, which Apple is known to do well if you live near an Apple store especially.