I started out in the IT industry as the sole tech support guy for an ISP in Oklahoma City in 1995. I eventually built it into a department of about 20 people a

I started out in the IT industry as the sole tech support guy for an ISP in Oklahoma City in 1995. I eventually built it into a department of about 20 people answering phones and emails, then I eventually moved into sysadmin. It was great when the goal was "solve the customer's problems and get them online". When they hired an official "Customer Support Manager", it started being all about metrics and went downhill. "How many calls are you taking an hour" vs "how many problems did you solve". I hear that one of the large hosting providers here in town even does screenshots of everyone's desktops every 30 seconds to a minute. That's insane. My employer, on the other hand, doesn't care what you're doing in another window as long as it's not illegal and you get your job done.