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I am a Project Fi customer that bought a Nexus 5X through them. After abotu 16 months of use, I ran into the well-documented "bootloop" issue that went along w
by sjs382 8y ago
I am a Project Fi customer that bought a Nexus 5X through them. After abotu 16 months of use, I ran into the well-documented "bootloop" issue that went along with these phones. They replaced the Nexus 5X with overnight shipping.
I experienced the same issue with the replacement device about 2 months after the original warranty expired. They replaced it out-of-warranty, with overnight shipping, for free.
Each time, I interacted with Project Fi support via web chat.
- onlyrealcuzzo 8y agoSure wish I would've got this experience. Maybe I just got screwed because they were out of the 5X.
- drusepth 8y agoThis is actually the exact experience I had, although I got 2-day shipping since they shipped to Ireland for me the first time, and Croatia the second time. It was exceptionally good service that I've yet to see paralleled anywhere else.