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There is always a reason for everything with Google. They didn't provide support for years. Considering what they showed lately with restaurant booking, what I

There is always a reason for everything with Google. They didn't provide support for years. Considering what they showed lately with restaurant booking, what I think is actually happening is that Google want a huge data set for support calls/chats to use it as training data for their ML systems. Then they will present fully featured customer support product based on ML.

eitally 8y ago
You're wrong. There's nothing nefarious or underhanded about this decision.
- Misdicorl 8y ago
  Why would scenario in GP be nefarious?
  - notatoad 8y ago
    according to many people - especially here on HN - any data collection is nefarious.
  - eitally 8y ago
    imho, creating new data sucking pipelines (no matter whether for advertising or model training) under the guise of a consumer service is at least slightly nefarious.
    - lossolo 8y ago
      Like with google recaptcha?
    - xapata 8y ago
      I've heard the "this call is recorded for training" message for decades. Now it's training a machine algorithm instead of a human one. Nothing really changed.
abakker 8y ago
This was my first thought as well. Not a bad way to go about it, too. Maybe they'll get some data about which knowledge base articles aren't helpful, too.
cpeterso 8y ago
Maybe the Google experts are actually Duplex bots.