Many years ago I was working on "electronic performance support" tools for call center operators at a large retail financial services organization, and someone

Many years ago I was working on "electronic performance support" tools for call center operators at a large retail financial services organization, and someone proposed we install software on every worker's computer that measured idle time, keystrokes, etc. I was vehemently opposed to this on simple grounds -- we already measured everything about the workers' performance that mattered to the organization's bottom line (customer satisfaction, productivity, etc.) -- what did we care _how_ they achieved their results? Measuring the wrong things is a total waste of time and effort. It's a distraction. Oh yeah, and it's hideous and creepy.