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I have to defend jobs here. The PR department of Apple does not exist to assist students get their grades. Yes, a person can walk into a grocery store and ask t

I have to defend jobs here. The PR department of Apple does not exist to assist students get their grades. Yes, a person can walk into a grocery store and ask to see the ledgers for a school project, when the clerk says "no" he can complain about not serving the customers, I've been coming here for years, etc. In the end of it all, the store is still dedicated to making money, their customer relations does not need or should not include their customer's school or personal wants from the company. If, however, the customer walked in and said "please let me see your department of health inspection information," it would be a completely different issue, as that directly relates to the business.

parallax7d 16y ago
The PR department exists to do PR. Irregardless of the motivations of the people who contact them, sending a few official comments should be well within their ability. That someone expressed interest in their products is something to be encouraged by a PR department. It's unfortunately that Steve responded at all. Surely ignoring the request would garner much less negative PR than repeated denials.