I'm sure this is the yin/yang of Jobs personality. He has helped Apple to achieve a huge amount through his determination, but at the same time he can be direc

I'm sure this is the yin/yang of Jobs personality. He has helped Apple to achieve a huge amount through his determination, but at the same time he can be direct (or more than direct) which naturally people take offence at. Previously I have read stories of how he can deal with employees, but now he's answering customers we are seeing some 'interesting' responses!