> a person made the wrong decision. Even if that were true, they doubled down on their decision: "Hi Chris, Thanks for reaching out. We've removed you from ou

> a person made the wrong decision. Even if that were true, they doubled down on their decision: "Hi Chris, Thanks for reaching out. We've removed you from our email list." That is not acknowledging they made a wrong decision here, it's an attempt to re-frame what they did as as simple opt-in/opt-out mailing list business. It's not that hard either: "This shouldn't have happened. We're looking into it. We're sorry (and here's cake for your trouble)." Not this "I'm sorry you feel sad because I ran over your cat (but not for running it over)".