The proposal for the latter has already been hollowed out in such a way that the likelihood of any customer actually being able to sue a company is rather slim.

The proposal for the latter has already been hollowed out in such a way that the likelihood of any customer actually being able to sue a company is rather slim. Only a narrow band of customer representatives are even allowed to sue. And it's going to be exclusive, meaning the first one to sue locks out everyone else for good. So if your company fucks up? Get some stooge to sue and fail, before anyone else gets a chance.