If I had to pick a single area of phone calls that I would not want automated, it would be 911 calls. Any potential delay or misunderstanding could result in a

If I had to pick a single area of phone calls that I would not want automated, it would be 911 calls. Any potential delay or misunderstanding could result in a horrible result. There's no question that humans could make similar errors, but they can be held accountable in ways a computer could not.