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This sounds like the worst situation to use it in, unless it's actually better at English than humans. Even if 99/100 emergency calls are garbage, you want the
by arcticfox 8y ago
This sounds like the worst situation to use it in, unless it's actually better at English than humans. Even if 99/100 emergency calls are garbage, you want the best responder on the line immediately for the one call that might save lives.
And if it decides to hang up on an actual emergency? That would be a special kind of fail.
- TomMarius 8y agoI imagine it won't just hang up, it will solve the call just like a human would, but since it's trivial, it can be automated. Any case that the bot doesn't 100% surely know how to solve -> call is forwarded.
- jmcnulty 8y agoI guess it depends on whether Google think it would be up to the job. If so then it would need to under go a lengthy trial for the Services to establish a suitable level of confidence. Emergency service calls are recorded, so there's plenty of real world data to test and tune with. And for a live trial I'd have real people shadowing Duplex; listening in and ready to take over if the call doesn't go in the right direction.