Yikes. On pretty much any ThinkPad except for the X1 series, replacing the keyboard is a five minute task you can do yourself, and Lenovo will overnight you a n

Yikes. On pretty much any ThinkPad except for the X1 series, replacing the keyboard is a five minute task you can do yourself, and Lenovo will overnight you a new keyboard. The only tool needed is a #1 Philips screwdriver. Alas, the X1 Carbon and X1 Yoga abandoned this design. The keyboard is no longer a CRU (Customer Replaceable Unit). It's a complete teardown to get to it. But if you get the onsite service option they will send someone out the next business day to replace it.