4 ms·

I can vouch for this - had my charger overnighted in a foreign country free of charge. I used to be able to rely on Apple to put this kind of effort in, but I

• ghostly_s 8y ago
  I received a DOA monitor from Dell last month and they tried to tell me I could only get it replaced with a refurb, after an hour on the phone they finally agreed to replace it. Then it took literally a month of waiting days between emails asking me to provide bits of info I already provided in the first phone call before the finally delivered it. Why is there PC support so different?
  • blakes 8y ago
    Mostly because their monitors very rarely have issues. I've personally deployed/managed probably over a thousand Dell ultrasharp monitors and over the course of nearly ten years, I've only seen one go bad. And I do remember it was not easy getting it replaced, a relative ordeal compared to ProSupport on the PC. Their PC support is seriously unmatched, I tell everyone to get the Pro support and accidental coverage for laptops, I have many stories of Dell asking no questions and sending brand new replacements. My favorite is the 3k precision laptop that fell off a crane and we sent back essentially a box of whatever was left and two days later had an exact replacement.
  • KSS42 8y ago
    I bought a 4K monitor that had a slight inclusion. I called up Dell and I received a new one within a 2 days. (And they never did ask for first one back)