The whole point of this system though is that it's _not_ a phone tree, it's a conversational AI that's so good at what it does you might not even notice it isn'

The whole point of this system though is that it's _not_ a phone tree, it's a conversational AI that's so good at what it does you might not even notice it isn't human. I agree that forcing people to talk to a poorly designed phone tree with terrible voice recognition would be rude, but this isn't that.