3 ms·

Btw. regarding the Dell XPS advice found in the original post: Three years ago I bought an Dell XPS 15. After a few month the touchscreen was broken (did not r

by JepZ 8y ago

Btw. regarding the Dell XPS advice found in the original post: Three years ago I bought an Dell XPS 15. After a few month the touchscreen was broken (did not respond to any input). As I didn't really need it, it took me a few weeks before I contacted Dell. Their support tried to fix the devices remotely for nearly an hour (flashing firmware updates), the touchscreen was still broken. So they send a technician who tried to repair the device in my kitchen. Sadly he didn't have a replacement screen with him, so a few days later another technician came and replaced the screen. Afterwards the touchscreen worked again. But a few weeks later the Screen started to flicker occasionally. At first I wasn't sure if it was related to the battery level or some software error, as it just happen from time to time and I wasn't using the device that often anyway. But after searching online for the issue and having used the laptop with Windows and Linux for months I am confident that it is another hardware malfunction. Sadly the warranty is long time over. I liked the effort the support put into fixing the device, but I am a little disappointed to have had so many hardware issues for a device with such a high price. And while I had very few driver issues, the overall quality of the product didn't convince me to recommend it :-/

djsumdog 8y ago
I had similar issues with an XPS 15. The battery started swelling and popped up the touchpad (I think that's covered under warrant with a recall; just need to take it in). The speakers have no over current protection and blew out (to be fair HPs don't have hardware protection either and can do the same thing). I've also had a lot of cooling and throttling issues. I use to really like Dells and have had other really good Dell laptops. Maybe I just got a bad release and I probably shouldn't swear them off, but I'm probably going to avoid them for a while.
nvr219 8y ago
I've been using xps15 for about 6 months and by far the biggest complaint I have is the webcam placement. Hopefully I won't have these other battery swelling/screen issues.

by JepZ 8y ago

djsumdog 8y ago

I had similar issues with an XPS 15. The battery started swelling and popped up the touchpad (I think that's covered under warrant with a recall; just need to take it in). The speakers have no over current protection and blew out (to be fair HPs don't have hardware protection either and can do the same thing). I've also had a lot of cooling and throttling issues. I use to really like Dells and have had other really good Dell laptops. Maybe I just got a bad release and I probably shouldn't swear them off, but I'm probably going to avoid them for a while.

nvr219 8y ago

I've been using xps15 for about 6 months and by far the biggest complaint I have is the webcam placement. Hopefully I won't have these other battery swelling/screen issues.