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thats interesting -- seems like it could be an opportunity to loose a customer.
by andyidsinga 8y ago
thats interesting -- seems like it could be an opportunity to loose a customer.
- greglindahl 8y agoYes. When you take a deposit for an expensive thing, it's extremely important to offer as easy of a refund as possible for as long as possible. That means you'll lose customers. Tesla did the same thing for Model S and Model X preorders, and their customers were happy with it.
- bisby 8y agoNot offering the refund at all is the a great opportunity to never have the chance with the customer to begin with. If you view it as a "return", there are plenty of studies that show that having a more open return policy is just in general all around better for customer happiness (even if it doesnt increase return rates)