This has not been my experience recently (YMMV). I recently had issues with my account, and sent a chat message to their support team. They called me within an

This has not been my experience recently (YMMV). I recently had issues with my account, and sent a chat message to their support team. They called me within an hour, verifying the issue and proceeding to get it handled by their manager. They called back the next day to make sure it was confirmed, and sent a confirmation email after we spoke summarizing the issue. I was blown away how effective and efficient they were.