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Some of the highlights from last year: - Applied for a specific payment provider which required some additional checks and setup. Was confirmed that everything
by thiscatis 8y ago
Some of the highlights from last year:
- Applied for a specific payment provider which required some additional checks and setup. Was confirmed that everything was up and running and approved. All good in sandbox but nothing was working on production. After back and forth emailing and twitter (and a lot of besides the question/issue replies) turns out they actually did had a production setup issue for this provider and it would take another 72 hours after we were "confirmed for production usage" to actually start taking payments using that provider
- Discovered inconsistencies in documentation and expected API response results about a year ago. A lot of back and forth emailing and twitter again. Generic reply about test cards and link to docs. After insisting to have another look it was confirmed there was an issue in the sandbox
I've moved all our EU payments away from Stripe and to Mollie which seems to have a better offering for European payment schemes.
Radar is a big plus for fraud prevention (and something Stripe does very well!) but isn't that mostly based on the Israeli startup they acquired?
- osrec 8y agoI'm looking to add more payment providers to my platform - how would you rate Mollie?
- pc 8y agoStripe cofounder here. By our internal metrics (tracking customer satisfaction and response times), our support has gotten better each of the last four years. But I'd love to hear more about the cases in which we fell short. Could you forward the problematic cases to me? patrick@stripe.com.