I recently had a chance to visit a company in Glasgow, Scotland, that develops and sells a restaurant management system. The owner told me something, that stuc

I recently had a chance to visit a company in Glasgow, Scotland, that develops and sells a restaurant management system. The owner told me something, that stuck with me. They only hire people who have worked in the hospitality industry before. They wanted people to know the domain extensively, so they were more likely to understand what their customers were facing in their workday. During my talks with various roles in the company, formal and informal, almost all of them would refer back to a real-life situation, where they would face a problem - and how they tackle that in their software. I think that was a pretty interesting approach.