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If you have encountered a specific issue where you feel that Amazon ignored you because you weren't a big account please email me using the address on my HN pro
by NathanKP 8y ago
If you have encountered a specific issue where you feel that Amazon ignored you because you weren't a big account please email me using the address on my HN profile. In my experience both on the customer side and now the employee side we are very fair to customers of all sizes when it comes to issues that are our fault. We do have a shared responsibility model though, so if a customer makes a mistake like terminating an instance that had important data on an ephemeral EBS volume, or similar there isn't much support can do.
- pnutjam 8y agoMy comment is more of a generalized observation. Your response seems to confirm it. Who makes the call on "shared" responsibility? I also guessing there is some sort of arbitration clause. (found it: https://aws.amazon.com/agreement/ https://aws.amazon.com/agreement/) I'm not saying any of this is necessarily wrong, just not what people often expect when they dump, to them, a significant amount of money into something. Many midsize and larger companies like to "big dog" their vendors. They are not accustomed to the cog in a machine feel that most of us tolerate daily.